Shipping & Return

Isabella Imports ships via Federal Express Ground. Shipping costs are:

For U.S.A addresses:

$8 for orders $50 and less
$15 for orders over $50

For Canada: Please contact us first before ordering.

For other countries: Please contact us first before ordering

Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

Return Policy:

We accept returns of any unopened merchandise in its original new condition, including original packaging, within 30 days of receipt for a full refund less shipping costs.

For a Return Authorization Code, please contact us by e-mail at

Any shipping cost you incur to return the product to us will not be refunded. Any return must be shipped to Isabella Imports via FedEx, UPS or any other trackable courier, otherwise, lost returns shall be the sole responsibility of the customer/shipper.

Please note we do not accept COD returns.

We require the following information to process your return:

Full name and address
Phone number
E-mail address
Return Authorization Code
Reason for returning the merchandise

Authorized returns should be shipped to:

Customer Service Dept.
1223 Wilshire Blvd. #293
Santa Monica, CA 90403

Proper returns will be processed within 14 business days. Please specify refund or exchange.